Cummins Guidanz Update

Join us for FREE training to learn how to shave valuable minutes off each service event by leveraging the new Cummins Guidanz web application. Guidanz simplifies and improves the service event experience by combining the end-to-end process in one application. Guidanz users no longer have to log into QSOL, EDS, or RAPIDSERVE™ Web – they log into Guidanz and receive the same content streamlined through one easy-to-use application that guides users through the service event.

The training session is intended for any user of Guidanz, supporting service personnel (e.g., technicians, service advisors, service supervisors, warranty personnel and local dealer trainers). Space is limited, reserve your seat for these live sessions below by clicking on the link below.

****Guidanz is the service event processing that will be necessary for service providers to leverage. It is becoming our standard service event processing solution. EDS and RSW are on the path to retirement. You will be contacted by the Warranty Transition Team in the future when your site is planned to transition off of RSW. This is a phased roll out for all of North America Dealers and we will update you with more details as they come available. Please take advantage of training opportunities and technician efficiency gains - start using Guidanz now!

We continue to offer our skype training sessions every week as well.

Join us for FREE training to learn how to shave valuable minutes off each service event by leveraging the new Cummins Guidanz web application. The training session is open for any user of Guidanz, supporting service personnel (e.g., technicians, service advisors, service supervisors, warranty personnel and local dealer trainers). All OEMs/Dealers are welcome to join.

We offer an online presentation and training via Skype. Each session is 2 hours long, and you only need to participate in one of the training sessions offered to get your location turned on. Skype sessions are limited to 250 participants.

• Every Monday and Wednesday 10 a.m. EST– noon EST
• Every Monday and Wednesday 2 p.m. EST – 4 EST

Dealer link to Skype
Join by phone: USA (+1) 877-810-9439. Access code: 5682831# or Find a local number.

Please note, at least one representative from your facility must attend training before Guidanz Web can be activated at your service location.

Thank you,
Guidanz Warranty Transition
guidanzwarrantytransition@cummins.com