Claim Story Reduction Tool in QuickServe® Online

The Claim Story Reduction Tool is designed to help dealers and distributors get the most time possible for their warranty claims and help prevent any kickbacks or refiles.

This tool can be used in the event that the claim narrative is too long to be submitted through RAPIDSERVE™ Web. Also, please note that attaching an external document containing claim narratives to RAPIDSERVE™ Web or EDS does not meet minimum claim documentation per 510-001 in the Warranty Administration Manual (WAM).

Using this tool will allow you to input all of your information (EDS number, root cause of failure, progressive damage, and access issues) in a reduced format and will give you a narrative that does meet the minimum claim documentation requirement for claim filing. It also provides links to sections of the WAM to help answer any questions.

The Claim Story Reduction Tool is available on QSOL in the Warranty section under the RAPIDSERVE™ Web tab.