Cummins Virtual College Warranty Training Update

Changes are being made to the existing courses that when released, will change the Warranty Certification Status for many locations from Green to Yellow status for Warranty courses that are completed via Cummins Virtual College.

Q: What does this mean for warranty claim filers at my location?
A: Users that are currently Green status will become Yellow status after the updated material is released.

Q: What action do I need to take?
A: After release, all users with a Yellow status will need to take the new warranty specific courses in order to return to Green status.

Q: When will these updates be released?
A: The projected release date is July 1, 2019.

Q: How long will I have to renew my Green status?
A: Locations will have a 180-day grace period to complete the new courses. If not completed within 180 days, the location will become Red status. If not recertified within 90 days in Red status the location will require distributor authorization until the requirement is met.

Q: Will this update require additional classroom Training?
A: No.

Q: Where are the new courses?
A: Once the courses have been released they can be found on QuickServe® Online under Service Training.

Q: Is there anything else I need to do or be aware of with this update?
A: Yes, Warranty will also now have a new recertification requirement in which all warranty certified individuals and/or locations will need to recertify by completing the Warranty Virtual College courses every three years.