July 2017
New Warranty Administration Manual

This is to announce the release of the New Warranty Administration Manual which has consolidated the Engine and Power Generation Warranty Administration Procedures into one section.

History and purpose of the L3 – CFSE within Cummins Care

Extract “A Day in the Life” - By Frank Romano....“When Level 2 deems the issue “a mystery”, meaning Level 1 and Level 2 have already gone through all possible troubleshooting avenues and they have exhausted the published and unpublished information, the case is then escalated to Level 3.

Technical Updates

We’ve made further improvements to the list of Technical Updates. Please keep in mind that this information does not replace instructions located on QuickServe® Online.

Warranty Communications

Have you missed any recent Cummins Warranty Publications? Review a summary of Dealer Warranty Communications published since June 8, 2017. For the most up-to-date list, log onto QuickServe® Online.


QuickServe® Online

Rapidserve™ Web