March 2018
 
 
Guidanz™ Streamlines Service and Increases Uptime

Cummins Guidanz™ is a suite of genuine service products, features and capabilities. It maximizes efficiency by streamlining processes associated with a service event. Guidanz enables you to provide quicker and more accurate service for greater customer satisfaction and improved uptime.

 
 
Silence is Golden…Unless You Are Missing a Key Detail

Based on feedback from our Service Channel we implemented a change to our interactive call prompts. In an effort to streamline the IVR, and further improve the responsiveness of our service lines, we introduced a prompt for returning callers.

 
 
Mechanical & Electrical Service Tools

Do you want to stay up to date on the most recent released tools and tooling changes? Review the latest from the Service Tools Group in this month’s Tooling Update..

 
 
Technical Updates

We’ve made further improvements to the list of Technical Updates. Please keep in mind that this information does not replace instructions located on QuickServe® Online


Warranty Communications

Have you missed any recent Cummins Warranty Publications? Review a summary of Dealer Warranty Communications published since February 8, 2018. For the most up-to-date list, log onto QuickServe® Online.


 
 
 
 
 
 
 
CIRCUIT
 
 
 
QuickServe® Online
 
 
 
Rapidserve™ Web