December 2017
 
 
Cummins Guidanz™ Sales Collateral Available Now

We are pleased to announce the availability of Guidanz sales collateral to Cummins North American Sales and Service teams. This package of resources will educate your team, service personnel and customers on the value of Guidanz mobile app, web, Immediate Assessment, and INLINE™ adapters. We also believe this will equip you with the necessary information to promote and sell Guidanz to our target customer segments.


Parts Retention Policy

The Part Retention Policy for Engine and Generator Product Warranty Claims can be found in the Responsibilities section (502-003) of the updated Warranty Administration Manual. Please review the required criteria below to determine the length of time that any part(s) must be kept after a warrantable repair has been performed.


Turbocharger Oil Leaks

Cummins recently released Service Bulletin 5504213 that should be referenced when troubleshooting compressor side oil leaks (CSOL) and turbine side oil leaks (TSOL) on turbocharged engines.


Technical Updates

We’ve made further improvements to the list of Technical Updates. Please keep in mind that this information does not replace instructions located on QuickServe® Online.

 
 
Warranty Communications

Have you missed any recent Cummins Warranty Publications? Review a summary of Dealer Warranty Communications published since November 8, 2017. For the most up-to-date list, log onto QuickServe® Online.


CIRCUIT

QuickServe® Online

Rapidserve™ Web