November 2016
Expert Diagnostic System (EDS) Dashboard Customer Uptime Tracking

Do you know about the EDS Dashboard? The EDS Dashboard is where Service Managers can go to see how their service provider location(s) are doing when diagnosing/repairing Cummins powered engines troubleshooting service events. What percent of the time are your Technicians getting to the root cause of failure? When your Technicians get to root cause, where on average are they finding the solutions? Are your Technicians closing out their EDS work orders? Most importantly, are your Technicians and other Service Personnel leveraging the Customer Uptime Features of the EDS? For further details, please see the article below.

Technical Updates

We’ve updated the list of Technical Updates. Please keep in mind that this information does not replace instructions located on QuickServe® Online.

Warranty Communications

Have you missed any recent Cummins Warranty Publications? Review a summary of Dealer Warranty Communications published since October 8, 2016. For the most up-to-date list, log onto QuickServe® Online.


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